This document describes the process for reporting and management of all clinical/non-clinical incidents involving staff, patients and others.

The Trust supports an active approach to managing incidents and places emphasis on lessons learnt rather than apportioning blame; there may however be occasions when the Trust’s disciplinary procedures will need to be considered.

The Trust recognises its particular obligations towards serious incidents and the need to follow strict reporting and investigation guidelines based on national and local commissioning guidelines as well as best practice. In particular, it has in place such systematic measures to:

  • Safeguard people, property, the Trust’s resources and its reputation
  • Understand why the event occurred
  • Ensure that steps are taken to reduce the chance of a similar incident happening again
  • Report to other bodies where necessary
  • Share the learning within the Trust, with other NHS organisations and providers of NHS funded care


Policy Details

Download: PDF version
Compiled by: Associate Director of Quality
Ratified by: Quality of Care Committee
Date Ratified: July 2020
Date Issued: July 2020
Review Date: July 2023
Target Audience: All staff
Contact name: Associate Director of Quality


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