Speak up – we will listen

Speaking up about any concern you have at work is really important. In fact, it’s vital because it will help us to keep improving our services for all patients and the working environment for our staff.

You may feel worried about raising a concern, and we understand this. But please don’t be put off. In accordance with our duty of candour, our senior leaders and entire board are committed to an open and honest culture. We will look into what you say and you will always have access to the support you need.

 

This policy

The aims of this policy are to;

  • To help to normalise the raising of concerns for the benefit of all patients.
  • Ensure staff are fully aware of the expectation that they will come forward, speak up and raise any concerns
  • Enable anyone who works (or has worked) in the NHS or for an independent organisation that provides NHS services to raise concerns safely. This includes agency workers, temporary workers, students, volunteers and governors.
  • Set out the steps we will take to get to the bottom of any concerns without fear of personal detriment
  • Describe the role of our Freedom to Speak Up Guardian, an independent and impartial source of advice to staff at any stage of raising a concern
  • Ensure any investigation is evidence-based and focuses on learning lessons and improving care
  • Ensure staff raising the concern will be kept informed of any investigation’s progress
  • Provide other sources of independent advice

 

Policy Details

Download: PDF version
Compiled by: Jacqui Rees, Freedom to Speak Up Guardian
Ratified by: TEC
Date Ratified: March 2017
Date Issued: February 2018
Review Date: March 2020
Target Audience: All staff
Contact name: Jacqui Rees, Freedom to Speak Up Guardian

 

See also:

  • Grievance policy
  • Dignity at Work policy
  • Organisational Change policy
  • Disciplinary Policy and Procedure
  • Counter Fraud & Corruption Policy
  • Incident Reporting Policy
  • Conduct capability and ill health policy
  • Safeguarding Adult Policy
  • Use of Social Media Policy