The Freedom of Information (FOI) Act was passed on 30 November 2000. It gives a general right of access to all types of recorded information held by public authorities with full access granted in January 2005. The Act sets out exemptions to that right and places certain obligations on public authorities.
In line with the Freedom of Information Act legislation, Ashford and St. Peter’s Hospitals NHS Trust has published key documents that you can download or request from our Freedom of Information Co-ordinator.
For information concerning your medical records please refer to the access to records section.
- Search our Request Archive
- Your Requests
- Using AI to Help Draft Information Requests?
- Questions about Mental Health Services
- Our Duty under the Freedom of Information Act
- Personal Information and Accessing Health Records
- Further Details
Search our Request Archive
You may be able to find an answer to your request in our archives on this website.
Use the search box above, go to our "FOIs by Category" section, or view our register of requests received.
Your Requests
Please send all Freedom of Information Act requests by email or letter to:
Freedom of Information Co-ordinator
Ashford & St. Peter’s Hospitals NHS Foundation Trust
Information Services Department
Guildford Road
Chertsey
Surrey
KT16 OPZ
Email:
Please note that general enquiries for hospital information should be directed to the main switchboard on 01932 872000.
Using AI to Help Draft Information Requests?
This advice comes from the Information Commissioner’s Office, the regulator for FOIA and EIR in England, Wales and Northern Ireland.
AI tools can be helpful, but they can also introduce errors or create overly complex requests that increase the burden on public bodies and cost to the taxpayer.
When using AI to help draft an information request, please make sure the final wording has been checked and reflects your actual information needs.
Please read this section for useful tips if using AI to draft your request.
Questions about Mental Health Services
Ashford & St Peter’s Hospitals NHS Foundation Trust is an acute Trust and does not have mental health services. May we refer you to Surrey & Borders Partnership NHS Foundation Trust, who is our local provider of specialist mental health services:
Our Duty under the Freedom of Information Act
The Trust has a legal obligation under the Act to:
- State whether the information you request exists
- Provide that information to you within 20 working days (as long as no exemption applies to the release of those documents)
Requests should be made in writing (or by email) and if they can be sent to our Freedom of Information Co-ordinator we can begin the retrieval process as soon as possible for you.
We shall endeavour to do all we can to satisfy your request within the legislation. However, if you are unhappy with our response, you have the right to raise the matter as a complaint against the Trust and we shall perform a thorough internal review to investigate the decision made. You should also seek advice from the Information Commissioner as to your rights and further actions they can undertake on your behalf to resolve the matter.
Personal Information and Accessing Health Records
The Data Protection Act 1998 prevents us from releasing patient and staff identifiable information under the Freedom of Information Act. This information can only be released under strict controls (and with the express permission of the party involved to protect confidentiality and safety. We may decide that a document should be released under FOI but we shall remove any identifiable details from the copy we release.
You have “subject rights of access” to view any information we keep concerning you, whether this is your medical records or on our electronic Patient Administration System. Our Subject Access department will be able to assist you and arrange a suitable viewing time. Please apply in writing to:
Subject Access Team
St. Peter’s Hospital
Guildford Road
Chertsey
KT16 0PZ
Tel: 01784 884773
Email:
We will not release health records to any other party than the individual concerned unless there is the appropriate Power of Attorney. A signed release form will be required.
The Trust has produced a leaflet detailing how we collect and may use patient information statistics called "Your Information".
Further Details
Hopefully, you should find all the information you need to know on this website. We have produced the following additional awareness materials for patients and staff that you may find helpful:
There are a number of useful external websites about FOI and the NHS:
If you have any general enquiries regarding your treatment or the hospitals, our Patient Advice and Liaison Service (PALS) will be able to assist you. Alternatively, you can contact all the hospital departments through the switchboards for both hospital sites:
- Ashford Hospital - 01784 884488
- St. Peter’s Hospital - 01932 872000
