Case Number 6591
Request Date 27/02/2019
Completion Date 10/04/2019

 

Details of the Request

1. Do you have dedicated team responsible for arranging patient transport when they leave your hospital? - Yes / No

  • If NO please explain how patient transport is arranged
  • If YES how many are in this team?

2. Do you provide a 7 day week service?

3. Approximately how many bookings are made each year (if possible please split this into inpatient and outpatient visits)?

4. Who else is involved in the process – Please list each stakeholder for example Nurse, Bed Manager, Sisters/Matrons, Finance, CCG Finance, CCG Transport Provider, Own Transport Department, Other?

5. Do you have your own transport department who transport the patient to their destination? Yes / No

6. What systems and applications do you use to capture and track the transport bookings?

7. Is this an off the shelf / package or in house developed system?

8. Do you have many disputed invoices with the CCGs for Patient Transport

 

Details of the Response

1. Do you have dedicated team responsible for arranging patient transport when they leave your hospital?

No

 

If NO please explain how patient transport is arranged

Each ward book their own transport, supported by the CSNPs and divisions, via a central booking contact number.

 

2. Do you provide a 7 day week service?

Ashford & St Peter’s Hospitals NHS Foundation Trust (ASPH) are not the service providers – this question should be directed to South Central Ambulance Service (SCAS) This email address is being protected from spambots. You need JavaScript enabled to view it.

 

3. Approximately how many bookings are made each year (if possible please split this into inpatient and outpatient visits)?

ASPH are not the service providers – this question should be directed to SCAS (see above)

 

4. Who else is involved in the process – Please list each stakeholder- for example Nurse, Bed Manager, Sisters/Matrons, Finance, CCG Finance, CCG Transport Provider, Own Transport Department, Other?

As described above the ward staff, Clinical Specialist Nurse Practitioners, ward clerks, Clinical nurse leads, and SCAS as the provider are all able to book transport or receive those bookings.

 

5. Do you have your own transport department who transport the patient to their destination?

No

 

6. What systems and applications do you use to capture and track the transport bookings?

ASPH use an online booking system through SCAS.

 

7. Is this an off the shelf/package or in house developed system?

ASPH are not the service providers – this question should be directed to SCAS (see above)

 

8. Do you have many disputed invoices with the CCGs for Patient Transport

ASPH are not the service providers – this question should be directed to SCAS (see above)