Case Number 4617
Request Date 08/02/2016
Completion Date 09/03/2016 

 

Details of the Request

Do you use an A&E management system to manage patient flow/data during their time in A&E?

If so, what system do you use?

If no system, are there plans to introduce one, if so, when?

Is the current process you follow largely paper-based or electronic or both?

How many A&E related locations do you manage e.g. A&E, AMU, MIU?

Have you had any major challenges e.g. breaches etc. within A&E due to data quality or process flow problems?

Is your system fully integrated with the Trust PAS, EPR/Portal, order communications system and EDRM (if applicable)

 

Could you please provide figures for the last 3 years:

  1. Number of patients per month
  2. Average waiting time per month
  3. Number of 4 hour waiting breaches per month
  4. Number of patients waiting for more than 12 hours in the department per month

 

Details of the Response

1. Do you use an A&E management system to manage patient flow/data during their time in A&E?

No specific system in use by the Trust.

 

2. If so, what system do you use?

The Trust uses the patient administration system (CSC Clinicom/PatientCentre).

 

3. If no system, are there plans to introduce one, if so, when?

There are no current plans to introduce a system.

 

4. Is the current process you follow largely paper-based or electronic or both?

The current process is paper based.

 

5. How many A&E related locations do you manage e.g. A&E, AMU, MIU?

We have the following locations Emergency Department (ED), Urgent Care Centre (from 7th March), Clinical Decisions Unit, Acute Medical Unit, Ambulatory Care Unit, Paediatric Emergency Department

 

6. Have you had any major challenges e.g. breaches etc. within A&E due to data quality or process flow problems?

We have not had any major challenges with regards to flow or breaches as a result of the Emergency Department information system we use.

 

7. Is your system fully integrated with the Trust PAS, EPR/Portal, order communications system and EDRM (if applicable)

N/A. The Trust does not have an A&E system.

 

8. Could you please provide figures for the last 3 years:

a) Number of patients per month

See 8d below

 

b) Average waiting time per month

Month Average Time in Department (hh:mm)
2013-01 3:00
2013-02 3:09
2013-03 3:11
2013-04 3:03
2013-05 2:50
2013-06 2:25
2013-07 2:34
2013-08 2:28
2013-09 3:00
2013-10 2:51
2013-11 2:47
2013-12 2:45
2014-01 2:57
2014-02 3:02
2014-03 2:37
2014-04 2:33
2014-05 3:00
2014-06 2:43
2014-07 2:49
2014-08 2:38
2014-09 2:43
2014-10 3:13
2014-11 3:22
2014-12 3:49
2015-01 3:15
2015-02 3:10
2015-03 3:16
2015-04 3:05
2015-05 2:48
2015-06 2:59
2015-07 2:54
2015-08 3:08
2015-09 3:05
2015-10 3:10
2015-11 2:58
2015-12 3:36

 

c) Number of 4 hour waiting breaches per month

See 8d below

 

d) Number of patients waiting for more than 12 hours in the department per month

The Trust holds this information, but considers it is exempt under section 21 of the Act, as it is reasonably accessible to you by other means. You can find the information at: https://www.england.nhs.uk/statistics/statistical-work-areas/ae-waiting-times-and-activity/